Live chat software data terms
7 of 16 live chat software vendors whose terms we read reserve the right to use their customers' data in aggregated or anonymised form, read 28 October 2026.
Vendor keeps aggregated or anonymised use
Who owns the business's data
Training AI on the business's data
Export at exit
Each vendor, answer by answer
Each row is one vendor. Click an answer to see the sentence behind it, quoted from the document with the date we read it. Where it says "not stated", the document we read is silent on that question.
| Vendor | Who owns the business's data | Vendor keeps aggregated or anonymised use | Training AI on the business's data | Export at exit |
|---|---|---|---|---|
| Chatbase | the business | reserved | not statedNot addressed in Terms of Service | not statedNot addressed in Terms of Service |
| Chatwoot | not statedNot addressed in Terms of Service | not statedNot addressed in Terms of Service | not statedNot addressed in Terms of Service | not statedNot addressed in Terms of Service |
| Crisp | the business | will not train | on request Not addressed in Privacy Policy | |
| Help Scout | the business | reserved | opt-out offered | not statedNot addressed in Terms of Service |
| HubSpot | the business | not statedNot addressed in Customer Terms of Service | not statedNot addressed in Customer Terms of Service | not statedNot addressed in Customer Terms of Service |
| Intercom | the business Not addressed in Data Processing Agreement | reserved Not addressed in Data Processing Agreement | may train Not addressed in Data Processing Agreement | varies by document |
| JivoChat | not statedNot addressed in Terms of Service | not statedNot addressed in Terms of Service | not statedNot addressed in Terms of Service | not statedNot addressed in Terms of Service |
| LiveChat (Text) | the business Not addressed in Privacy Policy | reservedNot addressed in Terms of Use | ||
| Manychat | not statedNot addressed in Terms of Service | not statedNot addressed in Terms of Service | not statedNot addressed in Terms of Service | no export promised |
| Olark | not statedNot addressed in Privacy Policy | reserved | not statedNot addressed in Privacy Policy | not statedNot addressed in Privacy Policy |
| Pure Chat | not statedNot addressed in Terms of Service | not statedNot addressed in Terms of Service | not statedNot addressed in Terms of Service | not statedNot addressed in Terms of Service |
| respond.io | not statedNot addressed in Terms of Service | not statedNot addressed in Terms of Service | not statedNot addressed in Terms of Service | on request |
| Sendbird | not statedNot addressed in Terms of Service | reserved | not statedNot addressed in Terms of Service | not statedNot addressed in Terms of Service |
| tawk.to | not statedNot addressed in Terms of Service | not statedNot addressed in Terms of Service | not statedNot addressed in Terms of Service | not statedNot addressed in Terms of Service |
| Tidio | the business | reserved | opt-out offered | not statedNot addressed in Terms of Service |
| Trengo | not statedNot addressed in Terms and Conditions | not statedNot addressed in Terms and Conditions | not statedNot addressed in Terms and Conditions | no export promised |
Where each answer was read (76)
- Chatbase, Terms of Service, read 2026-10-28, Who owns the business's data:
Customers retain all rights to User Submissions, with no implied licenses under this Agreement.
- Chatbase, Terms of Service, read 2026-10-28, Vendor keeps aggregated or anonymised use:
Provided Service Data is aggregated and anonymized, without disclosing any personal information, Chatbase can use this data freely.
- Chatbase, Terms of Service, read 2026-10-28, Training AI on the business's data: Nothing on this document answers it (25,208 characters of document text, read 2026-10-28).
- Chatbase, Terms of Service, read 2026-10-28, Export at exit: Nothing on this document answers it (25,208 characters of document text, read 2026-10-28).
- Chatwoot, Terms of Service, read 2026-10-28, Who owns the business's data: Nothing on this document answers it (44,786 characters of document text, read 2026-10-28).
- Chatwoot, Terms of Service, read 2026-10-28, Vendor keeps aggregated or anonymised use: Nothing on this document answers it (44,786 characters of document text, read 2026-10-28).
- Chatwoot, Terms of Service, read 2026-10-28, Training AI on the business's data: Nothing on this document answers it (44,786 characters of document text, read 2026-10-28).
- Chatwoot, Terms of Service, read 2026-10-28, Export at exit: Nothing on this document answers it (44,786 characters of document text, read 2026-10-28).
- Crisp, Privacy Policy, read 2026-10-28, Who owns the business's data:
we acknowledge the Customer being the owner of the data in the Workspace
- Crisp, Privacy Policy, read 2026-10-28, Vendor keeps aggregated or anonymised use: Nothing on this document answers it (21,193 characters of document text, read 2026-10-28).
- Crisp, Privacy Policy, read 2026-10-28, Training AI on the business's data:
Please note that we never train our AI model with our Customer's data.
- Crisp, Privacy Policy, read 2026-10-28, Export at exit: Nothing on this document answers it (21,193 characters of document text, read 2026-10-28).
- Crisp, Terms of Use, read 2026-10-28, Who owns the business's data:
the Customer shall be the Party owning, or controlling, its Customer Data
- Crisp, Terms of Use, read 2026-10-28, Vendor keeps aggregated or anonymised use: Nothing on this document answers it (51,388 characters of document text, read 2026-10-28).
- Crisp, Terms of Use, read 2026-10-28, Training AI on the business's data:
Except as expressly agreed in writing, Crisp does not use Customer Data, AI Inputs, or AI Outputs to train or fine-tune the Crisp's artificial intelligence models.
- Crisp, Terms of Use, read 2026-10-28, Export at exit:
Every Workspace Owner is able, within a designated Workspace, to remove all Workspace Members, export all data, and terminate and delete the Workspace.
- Help Scout, Terms of Service, read 2026-10-28, Who owns the business's data:
as between the parties, Customer retains its rights in the data, information
- Help Scout, Terms of Service, read 2026-10-28, Vendor keeps aggregated or anonymised use:
Customer authorizes Help Scout to aggregate a de-identified version of Customer Data with similar de-identified data from other companies to create training datasets
- Help Scout, Terms of Service, read 2026-10-28, Training AI on the business's data:
Customer may opt out of having Customer Data used for creating Training Datasets at any time by emailing help@helpscout.com.
- Help Scout, Terms of Service, read 2026-10-28, Export at exit: Nothing on this document answers it (42,067 characters of document text, read 2026-10-28).
- HubSpot, Customer Terms of Service, read 2026-10-12, Who owns the business's data:
You own and retain all rights to the Customer Materials and Customer Data.
- HubSpot, Customer Terms of Service, read 2026-10-12, Vendor keeps aggregated or anonymised use: Nothing on this document answers it (117,686 characters of document text, read 2026-10-12).
- HubSpot, Customer Terms of Service, read 2026-10-12, Training AI on the business's data: Nothing on this document answers it (117,686 characters of document text, read 2026-10-12).
- HubSpot, Customer Terms of Service, read 2026-10-12, Export at exit: Nothing on this document answers it (117,686 characters of document text, read 2026-10-12).
- Intercom, Data Processing Agreement, read 2026-10-28, Who owns the business's data: Nothing on this document answers it (74,048 characters of document text, read 2026-10-28).
- Intercom, Data Processing Agreement, read 2026-10-28, Vendor keeps aggregated or anonymised use: Nothing on this document answers it (74,048 characters of document text, read 2026-10-28).
- Intercom, Data Processing Agreement, read 2026-10-28, Training AI on the business's data: Nothing on this document answers it (74,048 characters of document text, read 2026-10-28).
- Intercom, Data Processing Agreement, read 2026-10-28, Export at exit:
Upon termination or expiry of this Agreement, Intercom will (at Customer's election) delete or return to Customer all Customer Personal Data (including copies) in its possession or control.
- Intercom, Terms of Service, read 2026-10-12, Who owns the business's data:
As between the parties, Customer will retain all of Customer's Intellectual Property Rights in and to the Customer Data.
- Intercom, Terms of Service, read 2026-10-12, Vendor keeps aggregated or anonymised use:
Customer agrees that Intercom is permitted to de-identify or anonymize Customer Data to use for the aforementioned purposes
- Intercom, Terms of Service, read 2026-10-12, Training AI on the business's data:
in order to provide and improve our Services, including for Intercom AI model training
- Intercom, Terms of Service, read 2026-10-12, Export at exit:
Customer acknowledges that thirty (30) days following termination, it will have no further access to any Customer Data input into any Service
- JivoChat, Terms of Service, read 2026-10-28, Who owns the business's data: Nothing on this document answers it (31,764 characters of document text, read 2026-10-28).
- JivoChat, Terms of Service, read 2026-10-28, Vendor keeps aggregated or anonymised use: Nothing on this document answers it (31,764 characters of document text, read 2026-10-28).
- JivoChat, Terms of Service, read 2026-10-28, Training AI on the business's data: Nothing on this document answers it (31,764 characters of document text, read 2026-10-28).
- JivoChat, Terms of Service, read 2026-10-28, Export at exit: Nothing on this document answers it (31,764 characters of document text, read 2026-10-28).
- LiveChat (Text), Privacy Policy, read 2026-10-28, Who owns the business's data: Nothing on this document answers it (59,795 characters of document text, read 2026-10-28).
- LiveChat (Text), Privacy Policy, read 2026-10-28, Vendor keeps aggregated or anonymised use:
including for statistical analysis and benchmarking, Text uses aggregated, pseudonymized, anonymized, or de-identified information
- LiveChat (Text), Privacy Policy, read 2026-10-28, Training AI on the business's data: Nothing on this document answers it (59,795 characters of document text, read 2026-10-28).
- LiveChat (Text), Privacy Policy, read 2026-10-28, Export at exit: Nothing on this document answers it (59,795 characters of document text, read 2026-10-28).
- LiveChat (Text), Terms of Use, read 2026-10-28, Who owns the business's data:
The info you submit (Input), and what the system uniquely generates from it (Output), is yours.
- LiveChat (Text), Terms of Use, read 2026-10-28, Vendor keeps aggregated or anonymised use: Nothing on this document answers it (83,862 characters of document text, read 2026-10-28).
- LiveChat (Text), Terms of Use, read 2026-10-28, Training AI on the business's data: Nothing on this document answers it (83,862 characters of document text, read 2026-10-28).
- LiveChat (Text), Terms of Use, read 2026-10-28, Export at exit: Nothing on this document answers it (83,862 characters of document text, read 2026-10-28).
- Manychat, Terms of Service, read 2026-10-28, Who owns the business's data: Nothing on this document answers it (79,252 characters of document text, read 2026-10-28).
- Manychat, Terms of Service, read 2026-10-28, Vendor keeps aggregated or anonymised use: Nothing on this document answers it (79,252 characters of document text, read 2026-10-28).
- Manychat, Terms of Service, read 2026-10-28, Training AI on the business's data: Nothing on this document answers it (79,252 characters of document text, read 2026-10-28).
- Manychat, Terms of Service, read 2026-10-28, Export at exit:
Following the termination or cancellation of your Account (as defined below), we reserve the right to delete all your data
- Olark, Privacy Policy, read 2026-10-28, Who owns the business's data: Nothing on this document answers it (32,504 characters of document text, read 2026-10-28).
- Olark, Privacy Policy, read 2026-10-28, Vendor keeps aggregated or anonymised use:
We may share with third parties non-Personal Information, public information, and anonymized aggregated data pursuant to this Privacy Policy
- Olark, Privacy Policy, read 2026-10-28, Training AI on the business's data: Nothing on this document answers it (32,504 characters of document text, read 2026-10-28).
- Olark, Privacy Policy, read 2026-10-28, Export at exit: Nothing on this document answers it (32,504 characters of document text, read 2026-10-28).
- Pure Chat, Terms of Service, read 2026-10-28, Who owns the business's data: Nothing on this document answers it (62,074 characters of document text, read 2026-10-28).
- Pure Chat, Terms of Service, read 2026-10-28, Vendor keeps aggregated or anonymised use: Nothing on this document answers it (62,074 characters of document text, read 2026-10-28).
- Pure Chat, Terms of Service, read 2026-10-28, Training AI on the business's data: Nothing on this document answers it (62,074 characters of document text, read 2026-10-28).
- Pure Chat, Terms of Service, read 2026-10-28, Export at exit: Nothing on this document answers it (62,074 characters of document text, read 2026-10-28).
- respond.io, Terms of Service, read 2026-10-28, Who owns the business's data: Nothing on this document answers it (45,159 characters of document text, read 2026-10-28).
- respond.io, Terms of Service, read 2026-10-28, Vendor keeps aggregated or anonymised use: Nothing on this document answers it (45,159 characters of document text, read 2026-10-28).
- respond.io, Terms of Service, read 2026-10-28, Training AI on the business's data: Nothing on this document answers it (45,159 characters of document text, read 2026-10-28).
- respond.io, Terms of Service, read 2026-10-28, Export at exit:
If the Service is terminated, the Company will cooperate with Users to enable them to withdraw
- Sendbird, Terms of Service, read 2026-10-28, Who owns the business's data: Nothing on this document answers it (55,138 characters of document text, read 2026-10-28).
- Sendbird, Terms of Service, read 2026-10-28, Vendor keeps aggregated or anonymised use:
royalty-free license to de-identify data from Customer’s or End User’s use of the SendBird Service, and use such de-identified data
- Sendbird, Terms of Service, read 2026-10-28, Training AI on the business's data: Nothing on this document answers it (55,138 characters of document text, read 2026-10-28).
- Sendbird, Terms of Service, read 2026-10-28, Export at exit: Nothing on this document answers it (55,138 characters of document text, read 2026-10-28).
- tawk.to, Terms of Service, read 2026-10-28, Who owns the business's data: Nothing on this document answers it (11,971 characters of document text, read 2026-10-28).
- tawk.to, Terms of Service, read 2026-10-28, Vendor keeps aggregated or anonymised use: Nothing on this document answers it (11,971 characters of document text, read 2026-10-28).
- tawk.to, Terms of Service, read 2026-10-28, Training AI on the business's data: Nothing on this document answers it (11,971 characters of document text, read 2026-10-28).
- tawk.to, Terms of Service, read 2026-10-28, Export at exit: Nothing on this document answers it (11,971 characters of document text, read 2026-10-28).
- Tidio, Terms of Service, read 2026-10-28, Who owns the business's data:
you retain any and all of your rights to any Content you submit, post, or display on or through the Service
- Tidio, Terms of Service, read 2026-10-28, Vendor keeps aggregated or anonymised use:
Tidio may use aggregated, anonymised interaction data to tune model performance.
- Tidio, Terms of Service, read 2026-10-28, Training AI on the business's data:
Customers may opt-out of improvement training via support.
- Tidio, Terms of Service, read 2026-10-28, Export at exit: Nothing on this document answers it (64,850 characters of document text, read 2026-10-28).
- Trengo, Terms and Conditions, read 2026-10-28, Who owns the business's data: Nothing on this document answers it (68,275 characters of document text, read 2026-10-28).
- Trengo, Terms and Conditions, read 2026-10-28, Vendor keeps aggregated or anonymised use: Nothing on this document answers it (68,275 characters of document text, read 2026-10-28).
- Trengo, Terms and Conditions, read 2026-10-28, Training AI on the business's data: Nothing on this document answers it (68,275 characters of document text, read 2026-10-28).
- Trengo, Terms and Conditions, read 2026-10-28, Export at exit:
As soon as the Agreement is terminated for any reason, Trengo will delete and/or destroy all data (including but not limited to personal data)
Read and excluded
9 named documents fell outside what this board reads once we had read them; their reasons follow. They are tallied, never scored as answers.
- Tidio, Privacy Policy: Tidio's privacy policy for the personal data it handles as a controller (account holders, applicants, contacts); the chat data terms are in its Terms of Service, recorded separately
- tawk.to, Privacy Policy: tawk.to's privacy policy for visitors to its own site and its advertising partners; it says nothing about the chat transcripts customers hold
- HubSpot, Product Specific Terms: kept off this board by the difference rule (M5, conductor 2026-10-28): this document's export window is a countable row on the live sellcrmdatatoai.com's crm-software-data-terms board, which owns it; the clauses stand as read and the site's prose cites the document directly
- Freshworks (Freshchat), Terms of Service: kept off this board by the difference rule (M5, conductor 2026-10-28): this document's export window is a countable row on the live sellmspdatatoai.com's msp-software-data-terms board, which owns it; the clauses stand as read and the site's prose cites the document directly
- Gorgias, Terms of Service: kept off this board by the difference rule (M5, conductor 2026-10-28): this document's export window is a countable row on the live sellretaildatatoai.com's retail-software-data-terms board, which owns it; the clauses stand as read and the site's prose cites the document directly
- Re:amaze, Terms of Service: the address served Re:amaze's product marketing page, not its terms; no clause on customer data was read
- Zoho SalesIQ, Terms: the read holds Zoho SalesIQ's terms index and cookie banner; no clause on chat data was in the text
- Zoho, Terms of Service: the box served the German edition of Zoho's terms (Servicebedingungen) with its navigation; the English clauses were not in the stored text
- Front, Terms of Service: kept off this board by the difference rule (M5, conductor 2026-10-28): this document's export window is a countable row on the live sellsupportticketstoai.com's helpdesk-software-data-terms board, which owns it; the clauses stand as read and the site's prose cites the document directly
How we read and count
Each vendor's own published terms were read through estate-fetch and stored whole (sha256 on every row).
For every document, four questions were answered from the vendor's own words: who owns the business's data, vendor keeps aggregated or anonymised use, training AI on the business's data, export at exit.
Every stated answer carries the sentence it rests on, checked against the stored text; 'not stated' means the document read does not address the question.
A vendor with several documents reads 'varies' where they disagree.
16 vendors, 19 documents.
1 more named document is listed but unread, and not counted.
29 sources, with links
- Intercom, Terms and Policies (quoted for reporting from the vendor's published terms)
- Intercom, Data Processing Agreement (quoted for reporting from the vendor's published terms)
- LiveChat, Terms of Use (quoted for reporting from the vendor's published terms)
- LiveChat, Privacy Policy (quoted for reporting from the vendor's published terms)
- Tidio, Terms of Service (quoted for reporting from the vendor's published terms)
- Tidio, Privacy Policy (read, set aside)
- Olark, Privacy Policy (quoted for reporting from the vendor's published terms)
- Crisp, Terms of Use (quoted for reporting from the vendor's published terms)
- Crisp, Privacy Policy (quoted for reporting from the vendor's published terms)
- tawk.to, Terms of Service (quoted for reporting from the vendor's published terms)
- tawk.to, Privacy Policy (read, set aside)
- HubSpot, Customer Terms of Service (quoted for reporting from the vendor's published terms)
- HubSpot, Product Specific Terms (read, set aside)
- Freshworks (Freshchat), Terms of Service (read, set aside)
- Gorgias, Terms of Service (read, set aside)
- Help Scout, Terms of Service (quoted for reporting from the vendor's published terms)
- Re:amaze, Terms of Service (read, set aside)
- Chatwoot, Terms of Service (quoted for reporting from the vendor's published terms)
- JivoChat, Terms of Service (quoted for reporting from the vendor's published terms)
- Zoho SalesIQ, Terms (read, set aside)
- Zoho, Terms of Service (read, set aside)
- Front, Terms of Service (read, set aside)
- Sendbird, Terms of Service (quoted for reporting from the vendor's published terms)
- Chatbase, Terms of Service (quoted for reporting from the vendor's published terms)
- Manychat, Terms of Service (quoted for reporting from the vendor's published terms)
- Pure Chat, Terms of Service (quoted for reporting from the vendor's published terms)
- Trengo, Terms and Conditions (quoted for reporting from the vendor's published terms)
- respond.io, Terms of Service (quoted for reporting from the vendor's published terms)
- the universe, rule 1 (not yet read)
Cite it or embed it
7 of 16 live chat software vendors whose terms we read reserve the right to use their customers' data in aggregated or anonymised form, read 28 October 2026.
Who owns the business's data, by vendor: not stated 9 of 16, the business 7 of 16 (live chat software terms, read 28 October 2026).
Vendor keeps aggregated or anonymised use, by vendor: not stated 9 of 16, reserved 7 of 16 (live chat software terms, read 28 October 2026).
Training AI on the business's data, by vendor: not stated 12 of 16, opt-out offered 2 of 16, may train 1 of 16, will not train 1 of 16 (live chat software terms, read 28 October 2026).
Export at exit, by vendor: not stated 11 of 16, no export promised 2 of 16, on request 2 of 16, varies 1 of 16 (live chat software terms, read 28 October 2026).
Suggested citation: "Live chat software data terms", updated 2026-10-28, https://sellchattranscriptstoai.com/datasets/live-chat-software-data-terms/.
Get the CSV (76 answers, worked out 2026-10-28)