A sale, a merger or a wind-down
Selling a business with customer chat data: what transfers
Updated
When a business is sold or closes, its chat history is one of the assets nobody lists. Whether it can go with the sale, or be licensed while the business keeps trading, starts with what the chat tool's terms allow.
Export windows after the contract ends
Freshworks makes customer data available for export for fourteen days from the account's closure, Front for thirty days on termination, and Gorgias for 45 days if the customer asks.
Tools that keep nothing for you
Trengo writes that it will delete all data, personal data included, as soon as the agreement ends, and Manychat reserves the right to delete all your data after an account is cancelled.
Three ways the transcripts can move
A business that keeps trading can license its conversations and keep owning them; a closed one's archive is sold by its directors, administrator or trustee; or an accountant, broker or other adviser can bring the deal to us. Choose the one that fits in the enquiry form, and see the buyers on who buys chat transcripts.