{
 "name": "Live chat software data terms",
 "title": "Live chat software data terms",
 "kind": "terms-board",
 "url": "https://sellchattranscriptstoai.com/datasets/live-chat-software-data-terms/",
 "csv": "https://sellchattranscriptstoai.com/datasets/live-chat-software-data-terms.csv",
 "markdown": "https://sellchattranscriptstoai.com/datasets/live-chat-software-data-terms/index.md",
 "computed_at": "2026-10-28",
 "license": "https://sellchattranscriptstoai.com/terms",
 "headline": "7 of 16 live chat software vendors whose terms we read reserve the right to use their customers' data in aggregated or anonymised form, read 28 October 2026.",
 "quotes": [
  "7 of 16 live chat software vendors whose terms we read reserve the right to use their customers' data in aggregated or anonymised form, read 28 October 2026.",
  "Who owns the business's data, by vendor: not stated 9 of 16, the business 7 of 16 (live chat software terms, read 28 October 2026).",
  "Vendor keeps aggregated or anonymised use, by vendor: not stated 9 of 16, reserved 7 of 16 (live chat software terms, read 28 October 2026).",
  "Training AI on the business's data, by vendor: not stated 12 of 16, opt-out offered 2 of 16, may train 1 of 16, will not train 1 of 16 (live chat software terms, read 28 October 2026).",
  "Export at exit, by vendor: not stated 11 of 16, no export promised 2 of 16, on request 2 of 16, varies 1 of 16 (live chat software terms, read 28 October 2026)."
 ],
 "citation": "\"Live chat software data terms\", updated 2026-10-28, https://sellchattranscriptstoai.com/datasets/live-chat-software-data-terms/.",
 "national": {
  "n": 16,
  "unit": "vendors",
  "documents": 19,
  "published_sources": 16,
  "named_sources": 29
 },
 "board": {
  "type": "terms",
  "noun": {
   "one": "vendor",
   "many": "vendors"
  },
  "document": {
   "one": "document",
   "many": "documents"
  },
  "fields": [
   {
    "id": "ownership",
    "label": "Who owns the business's data",
    "counts": {
     "customer": 7,
     "not-stated": 9
    },
    "values": [
     {
      "value": "customer",
      "text": "the business"
     },
     {
      "value": "vendor",
      "text": "the vendor"
     }
    ]
   },
   {
    "id": "aggregated_use",
    "label": "Vendor keeps aggregated or anonymised use",
    "counts": {
     "reserved": 7,
     "not-stated": 9
    },
    "values": [
     {
      "value": "reserved",
      "text": "reserved"
     },
     {
      "value": "excluded",
      "text": "excluded"
     }
    ]
   },
   {
    "id": "ai_training",
    "label": "Training AI on the business's data",
    "counts": {
     "not-stated": 12,
     "will-not-train": 1,
     "opt-out": 2,
     "may-train": 1
    },
    "values": [
     {
      "value": "may-train",
      "text": "may train"
     },
     {
      "value": "will-not-train",
      "text": "will not train"
     },
     {
      "value": "opt-out",
      "text": "opt-out offered"
     }
    ]
   },
   {
    "id": "export_at_exit",
    "label": "Export at exit",
    "counts": {
     "not-stated": 11,
     "on-request": 2,
     "varies": 1,
     "none": 2
    },
    "values": [
     {
      "value": "on-request",
      "text": "on request"
     },
     {
      "value": "none",
      "text": "no export promised"
     },
     {
      "value": "days",
      "text": "a number of days"
     }
    ]
   }
  ],
  "lead": {
   "type": "share",
   "field": "aggregated_use",
   "value": "reserved",
   "n": 7,
   "of": 16,
   "label": "Vendors whose terms reserve aggregated or anonymised use"
  },
  "vendors": [
   {
    "name": "Chatbase",
    "answers": {
     "ownership": {
      "value": "customer",
      "text": "the business",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.chatbase.co/legal/terms",
        "value": "customer",
        "quote": "Customers retain all rights to User Submissions, with no implied licenses under this Agreement."
       }
      ]
     },
     "aggregated_use": {
      "value": "reserved",
      "text": "reserved",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.chatbase.co/legal/terms",
        "value": "reserved",
        "quote": "Provided Service Data is aggregated and anonymized, without disclosing any personal information, Chatbase can use this data freely."
       }
      ]
     },
     "ai_training": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.chatbase.co/legal/terms",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "export_at_exit": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.chatbase.co/legal/terms",
        "value": "not-stated",
        "quote": ""
       }
      ]
     }
    }
   },
   {
    "name": "Chatwoot",
    "answers": {
     "ownership": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.chatwoot.com/terms-of-service",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "aggregated_use": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.chatwoot.com/terms-of-service",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "ai_training": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.chatwoot.com/terms-of-service",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "export_at_exit": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.chatwoot.com/terms-of-service",
        "value": "not-stated",
        "quote": ""
       }
      ]
     }
    }
   },
   {
    "name": "Crisp",
    "answers": {
     "ownership": {
      "value": "customer",
      "text": "the business",
      "documents": [
       {
        "document": "Terms of Use",
        "url": "https://crisp.chat/en/terms/",
        "value": "customer",
        "quote": "the Customer shall be the Party owning, or controlling, its Customer Data"
       },
       {
        "document": "Privacy Policy",
        "url": "https://crisp.chat/en/privacy/",
        "value": "customer",
        "quote": "we acknowledge the Customer being the owner of the data in the Workspace"
       }
      ]
     },
     "aggregated_use": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Use",
        "url": "https://crisp.chat/en/terms/",
        "value": "not-stated",
        "quote": ""
       },
       {
        "document": "Privacy Policy",
        "url": "https://crisp.chat/en/privacy/",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "ai_training": {
      "value": "will-not-train",
      "text": "will not train",
      "documents": [
       {
        "document": "Terms of Use",
        "url": "https://crisp.chat/en/terms/",
        "value": "will-not-train",
        "quote": "Except as expressly agreed in writing, Crisp does not use Customer Data, AI Inputs, or AI Outputs to train or fine-tune the Crisp's artificial intelligence models."
       },
       {
        "document": "Privacy Policy",
        "url": "https://crisp.chat/en/privacy/",
        "value": "will-not-train",
        "quote": "Please note that we never train our AI model with our Customer's data."
       }
      ]
     },
     "export_at_exit": {
      "value": "on-request",
      "text": "on request",
      "documents": [
       {
        "document": "Terms of Use",
        "url": "https://crisp.chat/en/terms/",
        "value": "on-request",
        "quote": "Every Workspace Owner is able, within a designated Workspace, to remove all Workspace Members, export all data, and terminate and delete the Workspace."
       },
       {
        "document": "Privacy Policy",
        "url": "https://crisp.chat/en/privacy/",
        "value": "not-stated",
        "quote": ""
       }
      ]
     }
    }
   },
   {
    "name": "Help Scout",
    "answers": {
     "ownership": {
      "value": "customer",
      "text": "the business",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.helpscout.com/company/legal/terms-of-service/",
        "value": "customer",
        "quote": "as between the parties, Customer retains its rights in the data, information"
       }
      ]
     },
     "aggregated_use": {
      "value": "reserved",
      "text": "reserved",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.helpscout.com/company/legal/terms-of-service/",
        "value": "reserved",
        "quote": "Customer authorizes Help Scout to aggregate a de-identified version of Customer Data with similar de-identified data from other companies to create training datasets"
       }
      ]
     },
     "ai_training": {
      "value": "opt-out",
      "text": "opt-out offered",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.helpscout.com/company/legal/terms-of-service/",
        "value": "opt-out",
        "quote": "Customer may opt out of having Customer Data used for creating Training Datasets at any time by emailing help@helpscout.com."
       }
      ]
     },
     "export_at_exit": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.helpscout.com/company/legal/terms-of-service/",
        "value": "not-stated",
        "quote": ""
       }
      ]
     }
    }
   },
   {
    "name": "HubSpot",
    "answers": {
     "ownership": {
      "value": "customer",
      "text": "the business",
      "documents": [
       {
        "document": "Customer Terms of Service",
        "url": "https://legal.hubspot.com/terms-of-service",
        "value": "customer",
        "quote": "You own and retain all rights to the Customer Materials and Customer Data."
       }
      ]
     },
     "aggregated_use": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Customer Terms of Service",
        "url": "https://legal.hubspot.com/terms-of-service",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "ai_training": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Customer Terms of Service",
        "url": "https://legal.hubspot.com/terms-of-service",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "export_at_exit": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Customer Terms of Service",
        "url": "https://legal.hubspot.com/terms-of-service",
        "value": "not-stated",
        "quote": ""
       }
      ]
     }
    }
   },
   {
    "name": "Intercom",
    "answers": {
     "ownership": {
      "value": "customer",
      "text": "the business",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.intercom.com/legal/terms-and-policies",
        "value": "customer",
        "quote": "As between the parties, Customer will retain all of Customer's Intellectual Property Rights in and to the Customer Data."
       },
       {
        "document": "Data Processing Agreement",
        "url": "https://www.intercom.com/legal/data-processing-agreement",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "aggregated_use": {
      "value": "reserved",
      "text": "reserved",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.intercom.com/legal/terms-and-policies",
        "value": "reserved",
        "quote": "Customer agrees that Intercom is permitted to de-identify or anonymize Customer Data to use for the aforementioned purposes"
       },
       {
        "document": "Data Processing Agreement",
        "url": "https://www.intercom.com/legal/data-processing-agreement",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "ai_training": {
      "value": "may-train",
      "text": "may train",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.intercom.com/legal/terms-and-policies",
        "value": "may-train",
        "quote": "in order to provide and improve our Services, including for Intercom AI model training"
       },
       {
        "document": "Data Processing Agreement",
        "url": "https://www.intercom.com/legal/data-processing-agreement",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "export_at_exit": {
      "value": "varies",
      "text": "varies by document",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.intercom.com/legal/terms-and-policies",
        "value": "30",
        "quote": "Customer acknowledges that thirty (30) days following termination, it will have no further access to any Customer Data input into any Service"
       },
       {
        "document": "Data Processing Agreement",
        "url": "https://www.intercom.com/legal/data-processing-agreement",
        "value": "on-request",
        "quote": "Upon termination or expiry of this Agreement, Intercom will (at Customer's election) delete or return to Customer all Customer Personal Data (including copies) in its possession or control."
       }
      ]
     }
    }
   },
   {
    "name": "JivoChat",
    "answers": {
     "ownership": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.jivochat.com/terms/",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "aggregated_use": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.jivochat.com/terms/",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "ai_training": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.jivochat.com/terms/",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "export_at_exit": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.jivochat.com/terms/",
        "value": "not-stated",
        "quote": ""
       }
      ]
     }
    }
   },
   {
    "name": "LiveChat (Text)",
    "answers": {
     "ownership": {
      "value": "customer",
      "text": "the business",
      "documents": [
       {
        "document": "Terms of Use",
        "url": "https://www.livechat.com/legal/terms-of-use/",
        "value": "customer",
        "quote": "The info you submit (Input), and what the system uniquely generates from it (Output), is yours."
       },
       {
        "document": "Privacy Policy",
        "url": "https://www.livechat.com/legal/privacy-policy/",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "aggregated_use": {
      "value": "reserved",
      "text": "reserved",
      "documents": [
       {
        "document": "Terms of Use",
        "url": "https://www.livechat.com/legal/terms-of-use/",
        "value": "not-stated",
        "quote": ""
       },
       {
        "document": "Privacy Policy",
        "url": "https://www.livechat.com/legal/privacy-policy/",
        "value": "reserved",
        "quote": "including for statistical analysis and benchmarking, Text uses aggregated, pseudonymized, anonymized, or de-identified information"
       }
      ]
     },
     "ai_training": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Use",
        "url": "https://www.livechat.com/legal/terms-of-use/",
        "value": "not-stated",
        "quote": ""
       },
       {
        "document": "Privacy Policy",
        "url": "https://www.livechat.com/legal/privacy-policy/",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "export_at_exit": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Use",
        "url": "https://www.livechat.com/legal/terms-of-use/",
        "value": "not-stated",
        "quote": ""
       },
       {
        "document": "Privacy Policy",
        "url": "https://www.livechat.com/legal/privacy-policy/",
        "value": "not-stated",
        "quote": ""
       }
      ]
     }
    }
   },
   {
    "name": "Manychat",
    "answers": {
     "ownership": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.manychat.com/legal/tos",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "aggregated_use": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.manychat.com/legal/tos",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "ai_training": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.manychat.com/legal/tos",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "export_at_exit": {
      "value": "none",
      "text": "no export promised",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.manychat.com/legal/tos",
        "value": "none",
        "quote": "Following the termination or cancellation of your Account (as defined below), we reserve the right to delete all your data"
       }
      ]
     }
    }
   },
   {
    "name": "Olark",
    "answers": {
     "ownership": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Privacy Policy",
        "url": "https://www.olark.com/privacy-policy",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "aggregated_use": {
      "value": "reserved",
      "text": "reserved",
      "documents": [
       {
        "document": "Privacy Policy",
        "url": "https://www.olark.com/privacy-policy",
        "value": "reserved",
        "quote": "We may share with third parties non-Personal Information, public information, and anonymized aggregated data pursuant to this Privacy Policy"
       }
      ]
     },
     "ai_training": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Privacy Policy",
        "url": "https://www.olark.com/privacy-policy",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "export_at_exit": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Privacy Policy",
        "url": "https://www.olark.com/privacy-policy",
        "value": "not-stated",
        "quote": ""
       }
      ]
     }
    }
   },
   {
    "name": "Pure Chat",
    "answers": {
     "ownership": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.purechat.com/terms",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "aggregated_use": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.purechat.com/terms",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "ai_training": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.purechat.com/terms",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "export_at_exit": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.purechat.com/terms",
        "value": "not-stated",
        "quote": ""
       }
      ]
     }
    }
   },
   {
    "name": "respond.io",
    "answers": {
     "ownership": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://respond.io/terms-of-service",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "aggregated_use": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://respond.io/terms-of-service",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "ai_training": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://respond.io/terms-of-service",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "export_at_exit": {
      "value": "on-request",
      "text": "on request",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://respond.io/terms-of-service",
        "value": "on-request",
        "quote": "If the Service is terminated, the Company will cooperate with Users to enable them to withdraw"
       }
      ]
     }
    }
   },
   {
    "name": "Sendbird",
    "answers": {
     "ownership": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://sendbird.com/terms-of-service",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "aggregated_use": {
      "value": "reserved",
      "text": "reserved",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://sendbird.com/terms-of-service",
        "value": "reserved",
        "quote": "royalty-free license to de-identify data from Customer’s or End User’s use of the SendBird Service, and use such de-identified data"
       }
      ]
     },
     "ai_training": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://sendbird.com/terms-of-service",
        "value": "not-stated",
        "quote": ""
       }
      ]
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     "export_at_exit": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://sendbird.com/terms-of-service",
        "value": "not-stated",
        "quote": ""
       }
      ]
     }
    }
   },
   {
    "name": "tawk.to",
    "answers": {
     "ownership": {
      "value": "not-stated",
      "text": "not stated",
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       {
        "document": "Terms of Service",
        "url": "https://www.tawk.to/terms-of-service/",
        "value": "not-stated",
        "quote": ""
       }
      ]
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     "aggregated_use": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.tawk.to/terms-of-service/",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "ai_training": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.tawk.to/terms-of-service/",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "export_at_exit": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.tawk.to/terms-of-service/",
        "value": "not-stated",
        "quote": ""
       }
      ]
     }
    }
   },
   {
    "name": "Tidio",
    "answers": {
     "ownership": {
      "value": "customer",
      "text": "the business",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.tidio.com/terms/",
        "value": "customer",
        "quote": "you retain any and all of your rights to any Content you submit, post, or display on or through the Service"
       }
      ]
     },
     "aggregated_use": {
      "value": "reserved",
      "text": "reserved",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.tidio.com/terms/",
        "value": "reserved",
        "quote": "Tidio may use aggregated, anonymised interaction data to tune model performance."
       }
      ]
     },
     "ai_training": {
      "value": "opt-out",
      "text": "opt-out offered",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.tidio.com/terms/",
        "value": "opt-out",
        "quote": "Customers may opt-out of improvement training via support."
       }
      ]
     },
     "export_at_exit": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms of Service",
        "url": "https://www.tidio.com/terms/",
        "value": "not-stated",
        "quote": ""
       }
      ]
     }
    }
   },
   {
    "name": "Trengo",
    "answers": {
     "ownership": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms and Conditions",
        "url": "https://www.trengo.com/terms-and-conditions",
        "value": "not-stated",
        "quote": ""
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      ]
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     "aggregated_use": {
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      "text": "not stated",
      "documents": [
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        "url": "https://www.trengo.com/terms-and-conditions",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "ai_training": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Terms and Conditions",
        "url": "https://www.trengo.com/terms-and-conditions",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "export_at_exit": {
      "value": "none",
      "text": "no export promised",
      "documents": [
       {
        "document": "Terms and Conditions",
        "url": "https://www.trengo.com/terms-and-conditions",
        "value": "none",
        "quote": "As soon as the Agreement is terminated for any reason, Trengo will delete and/or destroy all data (including but not limited to personal data)"
       }
      ]
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    }
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  ]
 },
 "subject_kind": "vendor",
 "rows": [
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   "answer": "customer",
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   "quote": "Customers retain all rights to User Submissions, with no implied licenses under this Agreement.",
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   "subject": "Chatbase",
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   "document": "Terms of Service",
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   "answer": "reserved",
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   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "Provided Service Data is aggregated and anonymized, without disclosing any personal information, Chatbase can use this data freely.",
   "text_sha256": "60b431edca8f41dde64ac80ae58865fcae0c3b83f3fba1e43bd67d42a793584f"
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  {
   "subject": "Chatbase",
   "url": "https://www.chatbase.co/legal/terms",
   "document": "Terms of Service",
   "question": "ai_training",
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   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (25,208 characters of document text, read 2026-10-28).",
   "text_sha256": "60b431edca8f41dde64ac80ae58865fcae0c3b83f3fba1e43bd67d42a793584f"
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  {
   "subject": "Chatbase",
   "url": "https://www.chatbase.co/legal/terms",
   "document": "Terms of Service",
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   "answer": "not-stated",
   "answer_text": "not stated",
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   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (25,208 characters of document text, read 2026-10-28).",
   "text_sha256": "60b431edca8f41dde64ac80ae58865fcae0c3b83f3fba1e43bd67d42a793584f"
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  {
   "subject": "Chatwoot",
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   "document": "Terms of Service",
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   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (44,786 characters of document text, read 2026-10-28).",
   "text_sha256": "9f264f4b4c31b595c1a135785f9c2c784bd69ab825da7a477b5a02072fb73f2e"
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   "document": "Terms of Service",
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   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (44,786 characters of document text, read 2026-10-28).",
   "text_sha256": "9f264f4b4c31b595c1a135785f9c2c784bd69ab825da7a477b5a02072fb73f2e"
  },
  {
   "subject": "Chatwoot",
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   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (44,786 characters of document text, read 2026-10-28).",
   "text_sha256": "9f264f4b4c31b595c1a135785f9c2c784bd69ab825da7a477b5a02072fb73f2e"
  },
  {
   "subject": "Chatwoot",
   "url": "https://www.chatwoot.com/terms-of-service",
   "document": "Terms of Service",
   "question": "export_at_exit",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (44,786 characters of document text, read 2026-10-28).",
   "text_sha256": "9f264f4b4c31b595c1a135785f9c2c784bd69ab825da7a477b5a02072fb73f2e"
  },
  {
   "subject": "Crisp",
   "url": "https://crisp.chat/en/privacy/",
   "document": "Privacy Policy",
   "question": "ownership",
   "answer": "customer",
   "answer_text": "the business",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "we acknowledge the Customer being the owner of the data in the Workspace",
   "text_sha256": "39ef533b830e4c941f3d8558681bcc01d2d1baea85a5cdd6a33c2664ef0c56bb"
  },
  {
   "subject": "Crisp",
   "url": "https://crisp.chat/en/privacy/",
   "document": "Privacy Policy",
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   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (21,193 characters of document text, read 2026-10-28).",
   "text_sha256": "39ef533b830e4c941f3d8558681bcc01d2d1baea85a5cdd6a33c2664ef0c56bb"
  },
  {
   "subject": "Crisp",
   "url": "https://crisp.chat/en/privacy/",
   "document": "Privacy Policy",
   "question": "ai_training",
   "answer": "will-not-train",
   "answer_text": "will not train",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "Please note that we never train our AI model with our Customer's data.",
   "text_sha256": "39ef533b830e4c941f3d8558681bcc01d2d1baea85a5cdd6a33c2664ef0c56bb"
  },
  {
   "subject": "Crisp",
   "url": "https://crisp.chat/en/privacy/",
   "document": "Privacy Policy",
   "question": "export_at_exit",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (21,193 characters of document text, read 2026-10-28).",
   "text_sha256": "39ef533b830e4c941f3d8558681bcc01d2d1baea85a5cdd6a33c2664ef0c56bb"
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   "document": "Terms of Use",
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   "answer": "customer",
   "answer_text": "the business",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "the Customer shall be the Party owning, or controlling, its Customer Data",
   "text_sha256": "7ab42febede68d9d861dff8f7025b776130ae7859a6b2abde2f953b9be597f37"
  },
  {
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   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (51,388 characters of document text, read 2026-10-28).",
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   "subject": "Crisp",
   "url": "https://crisp.chat/en/terms/",
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   "answer": "will-not-train",
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   "quote": "Except as expressly agreed in writing, Crisp does not use Customer Data, AI Inputs, or AI Outputs to train or fine-tune the Crisp's artificial intelligence models.",
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  {
   "subject": "Crisp",
   "url": "https://crisp.chat/en/terms/",
   "document": "Terms of Use",
   "question": "export_at_exit",
   "answer": "on-request",
   "answer_text": "on request",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "Every Workspace Owner is able, within a designated Workspace, to remove all Workspace Members, export all data, and terminate and delete the Workspace.",
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   "url": "https://www.helpscout.com/company/legal/terms-of-service/",
   "document": "Terms of Service",
   "question": "ownership",
   "answer": "customer",
   "answer_text": "the business",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "as between the parties, Customer retains its rights in the data, information",
   "text_sha256": "c0d4ea0cc4fbbba74a005d35d7b7bb2f29a9ede041036640e3d6455e1b474dff"
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  {
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   "url": "https://www.helpscout.com/company/legal/terms-of-service/",
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   "question": "aggregated_use",
   "answer": "reserved",
   "answer_text": "reserved",
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   "quote": "Customer authorizes Help Scout to aggregate a de-identified version of Customer Data with similar de-identified data from other companies to create training datasets",
   "text_sha256": "c0d4ea0cc4fbbba74a005d35d7b7bb2f29a9ede041036640e3d6455e1b474dff"
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  {
   "subject": "Help Scout",
   "url": "https://www.helpscout.com/company/legal/terms-of-service/",
   "document": "Terms of Service",
   "question": "ai_training",
   "answer": "opt-out",
   "answer_text": "opt-out offered",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "Customer may opt out of having Customer Data used for creating Training Datasets at any time by emailing help@helpscout.com.",
   "text_sha256": "c0d4ea0cc4fbbba74a005d35d7b7bb2f29a9ede041036640e3d6455e1b474dff"
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  {
   "subject": "Help Scout",
   "url": "https://www.helpscout.com/company/legal/terms-of-service/",
   "document": "Terms of Service",
   "question": "export_at_exit",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (42,067 characters of document text, read 2026-10-28).",
   "text_sha256": "c0d4ea0cc4fbbba74a005d35d7b7bb2f29a9ede041036640e3d6455e1b474dff"
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  {
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   "url": "https://legal.hubspot.com/terms-of-service",
   "document": "Customer Terms of Service",
   "question": "ownership",
   "answer": "customer",
   "answer_text": "the business",
   "status": "stated",
   "retrieved_at": "2026-10-12",
   "quote": "You own and retain all rights to the Customer Materials and Customer Data.",
   "text_sha256": "ae8254f78a73e3610494183450c1b4c942b27410c35ee10227e1f6a57b8f017a"
  },
  {
   "subject": "HubSpot",
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   "document": "Customer Terms of Service",
   "question": "aggregated_use",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-12",
   "quote": "Nothing on this document answers it (117,686 characters of document text, read 2026-10-12).",
   "text_sha256": "ae8254f78a73e3610494183450c1b4c942b27410c35ee10227e1f6a57b8f017a"
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  {
   "subject": "HubSpot",
   "url": "https://legal.hubspot.com/terms-of-service",
   "document": "Customer Terms of Service",
   "question": "ai_training",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-12",
   "quote": "Nothing on this document answers it (117,686 characters of document text, read 2026-10-12).",
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  },
  {
   "subject": "HubSpot",
   "url": "https://legal.hubspot.com/terms-of-service",
   "document": "Customer Terms of Service",
   "question": "export_at_exit",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-12",
   "quote": "Nothing on this document answers it (117,686 characters of document text, read 2026-10-12).",
   "text_sha256": "ae8254f78a73e3610494183450c1b4c942b27410c35ee10227e1f6a57b8f017a"
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  {
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   "document": "Data Processing Agreement",
   "question": "ownership",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (74,048 characters of document text, read 2026-10-28).",
   "text_sha256": "797a993a5ad2826b7ec133abe88d4f39b3f3415264ec86df7a80d30a83a5954f"
  },
  {
   "subject": "Intercom",
   "url": "https://www.intercom.com/legal/data-processing-agreement",
   "document": "Data Processing Agreement",
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   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (74,048 characters of document text, read 2026-10-28).",
   "text_sha256": "797a993a5ad2826b7ec133abe88d4f39b3f3415264ec86df7a80d30a83a5954f"
  },
  {
   "subject": "Intercom",
   "url": "https://www.intercom.com/legal/data-processing-agreement",
   "document": "Data Processing Agreement",
   "question": "ai_training",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (74,048 characters of document text, read 2026-10-28).",
   "text_sha256": "797a993a5ad2826b7ec133abe88d4f39b3f3415264ec86df7a80d30a83a5954f"
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  {
   "subject": "Intercom",
   "url": "https://www.intercom.com/legal/data-processing-agreement",
   "document": "Data Processing Agreement",
   "question": "export_at_exit",
   "answer": "on-request",
   "answer_text": "on request",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "Upon termination or expiry of this Agreement, Intercom will (at Customer's election) delete or return to Customer all Customer Personal Data (including copies) in its possession or control.",
   "text_sha256": "797a993a5ad2826b7ec133abe88d4f39b3f3415264ec86df7a80d30a83a5954f"
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  {
   "subject": "Intercom",
   "url": "https://www.intercom.com/legal/terms-and-policies",
   "document": "Terms of Service",
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   "answer": "customer",
   "answer_text": "the business",
   "status": "stated",
   "retrieved_at": "2026-10-12",
   "quote": "As between the parties, Customer will retain all of Customer's Intellectual Property Rights in and to the Customer Data.",
   "text_sha256": "b3393bf1a987b37d1982ed29671b01ed2c7c3cd591974dcb19896c090ec92ec3"
  },
  {
   "subject": "Intercom",
   "url": "https://www.intercom.com/legal/terms-and-policies",
   "document": "Terms of Service",
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   "answer": "reserved",
   "answer_text": "reserved",
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   "retrieved_at": "2026-10-12",
   "quote": "Customer agrees that Intercom is permitted to de-identify or anonymize Customer Data to use for the aforementioned purposes",
   "text_sha256": "b3393bf1a987b37d1982ed29671b01ed2c7c3cd591974dcb19896c090ec92ec3"
  },
  {
   "subject": "Intercom",
   "url": "https://www.intercom.com/legal/terms-and-policies",
   "document": "Terms of Service",
   "question": "ai_training",
   "answer": "may-train",
   "answer_text": "may train",
   "status": "stated",
   "retrieved_at": "2026-10-12",
   "quote": "in order to provide and improve our Services, including for Intercom AI model training",
   "text_sha256": "b3393bf1a987b37d1982ed29671b01ed2c7c3cd591974dcb19896c090ec92ec3"
  },
  {
   "subject": "Intercom",
   "url": "https://www.intercom.com/legal/terms-and-policies",
   "document": "Terms of Service",
   "question": "export_at_exit",
   "answer": "30",
   "answer_text": "30 days",
   "status": "stated",
   "retrieved_at": "2026-10-12",
   "quote": "Customer acknowledges that thirty (30) days following termination, it will have no further access to any Customer Data input into any Service",
   "text_sha256": "b3393bf1a987b37d1982ed29671b01ed2c7c3cd591974dcb19896c090ec92ec3"
  },
  {
   "subject": "JivoChat",
   "url": "https://www.jivochat.com/terms/",
   "document": "Terms of Service",
   "question": "ownership",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (31,764 characters of document text, read 2026-10-28).",
   "text_sha256": "a42a7ff9416d1f93198cbd307c1fb6e3a76580e3485b4d036819de50af7107f6"
  },
  {
   "subject": "JivoChat",
   "url": "https://www.jivochat.com/terms/",
   "document": "Terms of Service",
   "question": "aggregated_use",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (31,764 characters of document text, read 2026-10-28).",
   "text_sha256": "a42a7ff9416d1f93198cbd307c1fb6e3a76580e3485b4d036819de50af7107f6"
  },
  {
   "subject": "JivoChat",
   "url": "https://www.jivochat.com/terms/",
   "document": "Terms of Service",
   "question": "ai_training",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (31,764 characters of document text, read 2026-10-28).",
   "text_sha256": "a42a7ff9416d1f93198cbd307c1fb6e3a76580e3485b4d036819de50af7107f6"
  },
  {
   "subject": "JivoChat",
   "url": "https://www.jivochat.com/terms/",
   "document": "Terms of Service",
   "question": "export_at_exit",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (31,764 characters of document text, read 2026-10-28).",
   "text_sha256": "a42a7ff9416d1f93198cbd307c1fb6e3a76580e3485b4d036819de50af7107f6"
  },
  {
   "subject": "LiveChat (Text)",
   "url": "https://www.livechat.com/legal/privacy-policy/",
   "document": "Privacy Policy",
   "question": "ownership",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (59,795 characters of document text, read 2026-10-28).",
   "text_sha256": "585d1ff5ce66c27ddcee4499933f6cb5ad69fab48750de01fb4f45eeb2ce76c1"
  },
  {
   "subject": "LiveChat (Text)",
   "url": "https://www.livechat.com/legal/privacy-policy/",
   "document": "Privacy Policy",
   "question": "aggregated_use",
   "answer": "reserved",
   "answer_text": "reserved",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "including for statistical analysis and benchmarking, Text uses aggregated, pseudonymized, anonymized, or de-identified information",
   "text_sha256": "585d1ff5ce66c27ddcee4499933f6cb5ad69fab48750de01fb4f45eeb2ce76c1"
  },
  {
   "subject": "LiveChat (Text)",
   "url": "https://www.livechat.com/legal/privacy-policy/",
   "document": "Privacy Policy",
   "question": "ai_training",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (59,795 characters of document text, read 2026-10-28).",
   "text_sha256": "585d1ff5ce66c27ddcee4499933f6cb5ad69fab48750de01fb4f45eeb2ce76c1"
  },
  {
   "subject": "LiveChat (Text)",
   "url": "https://www.livechat.com/legal/privacy-policy/",
   "document": "Privacy Policy",
   "question": "export_at_exit",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (59,795 characters of document text, read 2026-10-28).",
   "text_sha256": "585d1ff5ce66c27ddcee4499933f6cb5ad69fab48750de01fb4f45eeb2ce76c1"
  },
  {
   "subject": "LiveChat (Text)",
   "url": "https://www.livechat.com/legal/terms-of-use/",
   "document": "Terms of Use",
   "question": "ownership",
   "answer": "customer",
   "answer_text": "the business",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "The info you submit (Input), and what the system uniquely generates from it (Output), is yours.",
   "text_sha256": "882ff2d52f20a9e2eaade568901ea0b2fffcdb36a4bc96d80db42ac506deae7a"
  },
  {
   "subject": "LiveChat (Text)",
   "url": "https://www.livechat.com/legal/terms-of-use/",
   "document": "Terms of Use",
   "question": "aggregated_use",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (83,862 characters of document text, read 2026-10-28).",
   "text_sha256": "882ff2d52f20a9e2eaade568901ea0b2fffcdb36a4bc96d80db42ac506deae7a"
  },
  {
   "subject": "LiveChat (Text)",
   "url": "https://www.livechat.com/legal/terms-of-use/",
   "document": "Terms of Use",
   "question": "ai_training",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (83,862 characters of document text, read 2026-10-28).",
   "text_sha256": "882ff2d52f20a9e2eaade568901ea0b2fffcdb36a4bc96d80db42ac506deae7a"
  },
  {
   "subject": "LiveChat (Text)",
   "url": "https://www.livechat.com/legal/terms-of-use/",
   "document": "Terms of Use",
   "question": "export_at_exit",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (83,862 characters of document text, read 2026-10-28).",
   "text_sha256": "882ff2d52f20a9e2eaade568901ea0b2fffcdb36a4bc96d80db42ac506deae7a"
  },
  {
   "subject": "Manychat",
   "url": "https://www.manychat.com/legal/tos",
   "document": "Terms of Service",
   "question": "ownership",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (79,252 characters of document text, read 2026-10-28).",
   "text_sha256": "fd474bc3db0b83074febf539b0946cdb52761ee8b265b150c6aef4d1aff7c348"
  },
  {
   "subject": "Manychat",
   "url": "https://www.manychat.com/legal/tos",
   "document": "Terms of Service",
   "question": "aggregated_use",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (79,252 characters of document text, read 2026-10-28).",
   "text_sha256": "fd474bc3db0b83074febf539b0946cdb52761ee8b265b150c6aef4d1aff7c348"
  },
  {
   "subject": "Manychat",
   "url": "https://www.manychat.com/legal/tos",
   "document": "Terms of Service",
   "question": "ai_training",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (79,252 characters of document text, read 2026-10-28).",
   "text_sha256": "fd474bc3db0b83074febf539b0946cdb52761ee8b265b150c6aef4d1aff7c348"
  },
  {
   "subject": "Manychat",
   "url": "https://www.manychat.com/legal/tos",
   "document": "Terms of Service",
   "question": "export_at_exit",
   "answer": "none",
   "answer_text": "no export promised",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "Following the termination or cancellation of your Account (as defined below), we reserve the right to delete all your data",
   "text_sha256": "fd474bc3db0b83074febf539b0946cdb52761ee8b265b150c6aef4d1aff7c348"
  },
  {
   "subject": "Olark",
   "url": "https://www.olark.com/privacy-policy",
   "document": "Privacy Policy",
   "question": "ownership",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (32,504 characters of document text, read 2026-10-28).",
   "text_sha256": "236ab60aff750107ec011c575a3f38a88e7f51e8196c558ed4fca5db3441a509"
  },
  {
   "subject": "Olark",
   "url": "https://www.olark.com/privacy-policy",
   "document": "Privacy Policy",
   "question": "aggregated_use",
   "answer": "reserved",
   "answer_text": "reserved",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "We may share with third parties non-Personal Information, public information, and anonymized aggregated data pursuant to this Privacy Policy",
   "text_sha256": "236ab60aff750107ec011c575a3f38a88e7f51e8196c558ed4fca5db3441a509"
  },
  {
   "subject": "Olark",
   "url": "https://www.olark.com/privacy-policy",
   "document": "Privacy Policy",
   "question": "ai_training",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (32,504 characters of document text, read 2026-10-28).",
   "text_sha256": "236ab60aff750107ec011c575a3f38a88e7f51e8196c558ed4fca5db3441a509"
  },
  {
   "subject": "Olark",
   "url": "https://www.olark.com/privacy-policy",
   "document": "Privacy Policy",
   "question": "export_at_exit",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (32,504 characters of document text, read 2026-10-28).",
   "text_sha256": "236ab60aff750107ec011c575a3f38a88e7f51e8196c558ed4fca5db3441a509"
  },
  {
   "subject": "Pure Chat",
   "url": "https://www.purechat.com/terms",
   "document": "Terms of Service",
   "question": "ownership",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (62,074 characters of document text, read 2026-10-28).",
   "text_sha256": "e2c5d5224cf5a73bbf44936179b1885718cafce3eebc2bbb7941d12731398d89"
  },
  {
   "subject": "Pure Chat",
   "url": "https://www.purechat.com/terms",
   "document": "Terms of Service",
   "question": "aggregated_use",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (62,074 characters of document text, read 2026-10-28).",
   "text_sha256": "e2c5d5224cf5a73bbf44936179b1885718cafce3eebc2bbb7941d12731398d89"
  },
  {
   "subject": "Pure Chat",
   "url": "https://www.purechat.com/terms",
   "document": "Terms of Service",
   "question": "ai_training",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (62,074 characters of document text, read 2026-10-28).",
   "text_sha256": "e2c5d5224cf5a73bbf44936179b1885718cafce3eebc2bbb7941d12731398d89"
  },
  {
   "subject": "Pure Chat",
   "url": "https://www.purechat.com/terms",
   "document": "Terms of Service",
   "question": "export_at_exit",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (62,074 characters of document text, read 2026-10-28).",
   "text_sha256": "e2c5d5224cf5a73bbf44936179b1885718cafce3eebc2bbb7941d12731398d89"
  },
  {
   "subject": "respond.io",
   "url": "https://respond.io/terms-of-service",
   "document": "Terms of Service",
   "question": "ownership",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (45,159 characters of document text, read 2026-10-28).",
   "text_sha256": "d29bb63c4ca38436a3bc71c9521685c1178f924718e95c199f85604c05e3115d"
  },
  {
   "subject": "respond.io",
   "url": "https://respond.io/terms-of-service",
   "document": "Terms of Service",
   "question": "aggregated_use",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (45,159 characters of document text, read 2026-10-28).",
   "text_sha256": "d29bb63c4ca38436a3bc71c9521685c1178f924718e95c199f85604c05e3115d"
  },
  {
   "subject": "respond.io",
   "url": "https://respond.io/terms-of-service",
   "document": "Terms of Service",
   "question": "ai_training",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (45,159 characters of document text, read 2026-10-28).",
   "text_sha256": "d29bb63c4ca38436a3bc71c9521685c1178f924718e95c199f85604c05e3115d"
  },
  {
   "subject": "respond.io",
   "url": "https://respond.io/terms-of-service",
   "document": "Terms of Service",
   "question": "export_at_exit",
   "answer": "on-request",
   "answer_text": "on request",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "If the Service is terminated, the Company will cooperate with Users to enable them to withdraw",
   "text_sha256": "d29bb63c4ca38436a3bc71c9521685c1178f924718e95c199f85604c05e3115d"
  },
  {
   "subject": "Sendbird",
   "url": "https://sendbird.com/terms-of-service",
   "document": "Terms of Service",
   "question": "ownership",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (55,138 characters of document text, read 2026-10-28).",
   "text_sha256": "6e5cd5b08021832e11be12247015895e759c4af05d69ef81d31cfaaaea0a7bdb"
  },
  {
   "subject": "Sendbird",
   "url": "https://sendbird.com/terms-of-service",
   "document": "Terms of Service",
   "question": "aggregated_use",
   "answer": "reserved",
   "answer_text": "reserved",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "royalty-free license to de-identify data from Customer’s or End User’s use of the SendBird Service, and use such de-identified data",
   "text_sha256": "6e5cd5b08021832e11be12247015895e759c4af05d69ef81d31cfaaaea0a7bdb"
  },
  {
   "subject": "Sendbird",
   "url": "https://sendbird.com/terms-of-service",
   "document": "Terms of Service",
   "question": "ai_training",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (55,138 characters of document text, read 2026-10-28).",
   "text_sha256": "6e5cd5b08021832e11be12247015895e759c4af05d69ef81d31cfaaaea0a7bdb"
  },
  {
   "subject": "Sendbird",
   "url": "https://sendbird.com/terms-of-service",
   "document": "Terms of Service",
   "question": "export_at_exit",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (55,138 characters of document text, read 2026-10-28).",
   "text_sha256": "6e5cd5b08021832e11be12247015895e759c4af05d69ef81d31cfaaaea0a7bdb"
  },
  {
   "subject": "tawk.to",
   "url": "https://www.tawk.to/terms-of-service/",
   "document": "Terms of Service",
   "question": "ownership",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (11,971 characters of document text, read 2026-10-28).",
   "text_sha256": "8c1a5d08f18dad8faa7699aa49d0fabc5539200ebcba5de7a370a73b178845a8"
  },
  {
   "subject": "tawk.to",
   "url": "https://www.tawk.to/terms-of-service/",
   "document": "Terms of Service",
   "question": "aggregated_use",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (11,971 characters of document text, read 2026-10-28).",
   "text_sha256": "8c1a5d08f18dad8faa7699aa49d0fabc5539200ebcba5de7a370a73b178845a8"
  },
  {
   "subject": "tawk.to",
   "url": "https://www.tawk.to/terms-of-service/",
   "document": "Terms of Service",
   "question": "ai_training",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (11,971 characters of document text, read 2026-10-28).",
   "text_sha256": "8c1a5d08f18dad8faa7699aa49d0fabc5539200ebcba5de7a370a73b178845a8"
  },
  {
   "subject": "tawk.to",
   "url": "https://www.tawk.to/terms-of-service/",
   "document": "Terms of Service",
   "question": "export_at_exit",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (11,971 characters of document text, read 2026-10-28).",
   "text_sha256": "8c1a5d08f18dad8faa7699aa49d0fabc5539200ebcba5de7a370a73b178845a8"
  },
  {
   "subject": "Tidio",
   "url": "https://www.tidio.com/terms/",
   "document": "Terms of Service",
   "question": "ownership",
   "answer": "customer",
   "answer_text": "the business",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "you retain any and all of your rights to any Content you submit, post, or display on or through the Service",
   "text_sha256": "c23ade39591080c019ea547e662faa378d34921e71af5af3348fa8412c32968f"
  },
  {
   "subject": "Tidio",
   "url": "https://www.tidio.com/terms/",
   "document": "Terms of Service",
   "question": "aggregated_use",
   "answer": "reserved",
   "answer_text": "reserved",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "Tidio may use aggregated, anonymised interaction data to tune model performance.",
   "text_sha256": "c23ade39591080c019ea547e662faa378d34921e71af5af3348fa8412c32968f"
  },
  {
   "subject": "Tidio",
   "url": "https://www.tidio.com/terms/",
   "document": "Terms of Service",
   "question": "ai_training",
   "answer": "opt-out",
   "answer_text": "opt-out offered",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "Customers may opt-out of improvement training via support.",
   "text_sha256": "c23ade39591080c019ea547e662faa378d34921e71af5af3348fa8412c32968f"
  },
  {
   "subject": "Tidio",
   "url": "https://www.tidio.com/terms/",
   "document": "Terms of Service",
   "question": "export_at_exit",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (64,850 characters of document text, read 2026-10-28).",
   "text_sha256": "c23ade39591080c019ea547e662faa378d34921e71af5af3348fa8412c32968f"
  },
  {
   "subject": "Trengo",
   "url": "https://www.trengo.com/terms-and-conditions",
   "document": "Terms and Conditions",
   "question": "ownership",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (68,275 characters of document text, read 2026-10-28).",
   "text_sha256": "ee31be3ef96b8bb7d0c0bb7f4c83004c43b9a1ea7755814010e67735f29a9df2"
  },
  {
   "subject": "Trengo",
   "url": "https://www.trengo.com/terms-and-conditions",
   "document": "Terms and Conditions",
   "question": "aggregated_use",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (68,275 characters of document text, read 2026-10-28).",
   "text_sha256": "ee31be3ef96b8bb7d0c0bb7f4c83004c43b9a1ea7755814010e67735f29a9df2"
  },
  {
   "subject": "Trengo",
   "url": "https://www.trengo.com/terms-and-conditions",
   "document": "Terms and Conditions",
   "question": "ai_training",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Nothing on this document answers it (68,275 characters of document text, read 2026-10-28).",
   "text_sha256": "ee31be3ef96b8bb7d0c0bb7f4c83004c43b9a1ea7755814010e67735f29a9df2"
  },
  {
   "subject": "Trengo",
   "url": "https://www.trengo.com/terms-and-conditions",
   "document": "Terms and Conditions",
   "question": "export_at_exit",
   "answer": "none",
   "answer_text": "no export promised",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "As soon as the Agreement is terminated for any reason, Trengo will delete and/or destroy all data (including but not limited to personal data)",
   "text_sha256": "ee31be3ef96b8bb7d0c0bb7f4c83004c43b9a1ea7755814010e67735f29a9df2"
  }
 ],
 "sources": [
  {
   "url": "https://www.intercom.com/legal/terms-and-policies",
   "label": "Intercom, Terms and Policies",
   "license": "quoted for reporting from the vendor's published terms",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://www.intercom.com/legal/data-processing-agreement",
   "label": "Intercom, Data Processing Agreement",
   "license": "quoted for reporting from the vendor's published terms",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://www.livechat.com/legal/terms-of-use/",
   "label": "LiveChat, Terms of Use",
   "license": "quoted for reporting from the vendor's published terms",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://www.livechat.com/legal/privacy-policy/",
   "label": "LiveChat, Privacy Policy",
   "license": "quoted for reporting from the vendor's published terms",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://www.tidio.com/terms/",
   "label": "Tidio, Terms of Service",
   "license": "quoted for reporting from the vendor's published terms",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://www.tidio.com/privacy-policy/",
   "label": "Tidio, Privacy Policy",
   "license": "quoted for reporting from the vendor's published terms",
   "class": "primary-provider-own-site",
   "status": "not-terms",
   "why": "Tidio's privacy policy for the personal data it handles as a controller (account holders, applicants, contacts); the chat data terms are in its Terms of Service, recorded separately"
  },
  {
   "url": "https://www.olark.com/privacy-policy",
   "label": "Olark, Privacy Policy",
   "license": "quoted for reporting from the vendor's published terms",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://crisp.chat/en/terms/",
   "label": "Crisp, Terms of Use",
   "license": "quoted for reporting from the vendor's published terms",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://crisp.chat/en/privacy/",
   "label": "Crisp, Privacy Policy",
   "license": "quoted for reporting from the vendor's published terms",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://www.tawk.to/terms-of-service/",
   "label": "tawk.to, Terms of Service",
   "license": "quoted for reporting from the vendor's published terms",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://www.tawk.to/privacy-policy/",
   "label": "tawk.to, Privacy Policy",
   "license": "quoted for reporting from the vendor's published terms",
   "class": "primary-provider-own-site",
   "status": "not-terms",
   "why": "tawk.to's privacy policy for visitors to its own site and its advertising partners; it says nothing about the chat transcripts customers hold"
  },
  {
   "url": "https://legal.hubspot.com/terms-of-service",
   "label": "HubSpot, Customer Terms of Service",
   "license": "quoted for reporting from the vendor's published terms",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://legal.hubspot.com/product-specific-terms",
   "label": "HubSpot, Product Specific Terms",
   "license": "quoted for reporting from the vendor's published terms",
   "class": "primary-provider-own-site",
   "status": "not-terms",
   "why": "kept off this board by the difference rule (M5, conductor 2026-10-28): this document's export window is a countable row on the live sellcrmdatatoai.com's crm-software-data-terms board, which owns it; the clauses stand as read and the site's prose cites the document directly"
  },
  {
   "url": "https://www.freshworks.com/terms/",
   "label": "Freshworks (Freshchat), Terms of Service",
   "license": "quoted for reporting from the vendor's published terms",
   "class": "primary-provider-own-site",
   "status": "not-terms",
   "why": "kept off this board by the difference rule (M5, conductor 2026-10-28): this document's export window is a countable row on the live sellmspdatatoai.com's msp-software-data-terms board, which owns it; the clauses stand as read and the site's prose cites the document directly"
  },
  {
   "url": "https://www.gorgias.com/legal/terms-of-service",
   "label": "Gorgias, Terms of Service",
   "license": "quoted for reporting from the vendor's published terms",
   "class": "primary-provider-own-site",
   "status": "not-terms",
   "why": "kept off this board by the difference rule (M5, conductor 2026-10-28): this document's export window is a countable row on the live sellretaildatatoai.com's retail-software-data-terms board, which owns it; the clauses stand as read and the site's prose cites the document directly"
  },
  {
   "url": "https://www.helpscout.com/company/legal/terms-of-service/",
   "label": "Help Scout, Terms of Service",
   "license": "quoted for reporting from the vendor's published terms",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://www.reamaze.com/terms",
   "label": "Re:amaze, Terms of Service",
   "license": "quoted for reporting from the vendor's published terms",
   "class": "primary-provider-own-site",
   "status": "not-terms",
   "why": "the address served Re:amaze's product marketing page, not its terms; no clause on customer data was read"
  },
  {
   "url": "https://www.chatwoot.com/terms-of-service",
   "label": "Chatwoot, Terms of Service",
   "license": "quoted for reporting from the vendor's published terms",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://www.jivochat.com/terms/",
   "label": "JivoChat, Terms of Service",
   "license": "quoted for reporting from the vendor's published terms",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://www.zoho.com/salesiq/terms.html",
   "label": "Zoho SalesIQ, Terms",
   "license": "quoted for reporting from the vendor's published terms",
   "class": "primary-provider-own-site",
   "status": "not-terms",
   "why": "the read holds Zoho SalesIQ's terms index and cookie banner; no clause on chat data was in the text"
  },
  {
   "url": "https://www.zoho.com/terms.html",
   "label": "Zoho, Terms of Service",
   "license": "quoted for reporting from the vendor's published terms",
   "class": "primary-provider-own-site",
   "status": "not-terms",
   "why": "the box served the German edition of Zoho's terms (Servicebedingungen) with its navigation; the English clauses were not in the stored text"
  },
  {
   "url": "https://front.com/legal/terms-of-service",
   "label": "Front, Terms of Service",
   "license": "quoted for reporting from the vendor's published terms",
   "class": "primary-provider-own-site",
   "status": "not-terms",
   "why": "kept off this board by the difference rule (M5, conductor 2026-10-28): this document's export window is a countable row on the live sellsupportticketstoai.com's helpdesk-software-data-terms board, which owns it; the clauses stand as read and the site's prose cites the document directly"
  },
  {
   "url": "https://sendbird.com/terms-of-service",
   "label": "Sendbird, Terms of Service",
   "license": "quoted for reporting from the vendor's published terms",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://www.chatbase.co/legal/terms",
   "label": "Chatbase, Terms of Service",
   "license": "quoted for reporting from the vendor's published terms",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://www.manychat.com/legal/tos",
   "label": "Manychat, Terms of Service",
   "license": "quoted for reporting from the vendor's published terms",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://www.purechat.com/terms",
   "label": "Pure Chat, Terms of Service",
   "license": "quoted for reporting from the vendor's published terms",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://www.trengo.com/terms-and-conditions",
   "label": "Trengo, Terms and Conditions",
   "license": "quoted for reporting from the vendor's published terms",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://respond.io/terms-of-service",
   "label": "respond.io, Terms of Service",
   "license": "quoted for reporting from the vendor's published terms",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://www.g2.com/categories/live-chat",
   "label": "the universe, rule 1",
   "license": "quoted for reporting from the vendor's published terms",
   "class": "primary-provider-own-site",
   "status": "unread"
  }
 ],
 "methodology": "Each vendor's own published terms were read through estate-fetch and stored whole (sha256 on every row). For every document, four questions were answered from the vendor's own words: who owns the business's data, vendor keeps aggregated or anonymised use, training AI on the business's data, export at exit. Every stated answer carries the sentence it rests on, checked against the stored text; 'not stated' means the document read does not address the question. A vendor with several documents reads 'varies' where they disagree. 16 vendors, 19 documents.",
 "embed": "<figure style=\"margin:0;padding:16px;border:1px solid #d0d0d0;background:#ffffff\"><blockquote style=\"margin:0 0 8px;background:#ffffff\">7 of 16 live chat software vendors whose terms we read reserve the right to use their customers' data in aggregated or anonymised form, read 28 October 2026.</blockquote><figcaption style=\"background:#ffffff\"><a href=\"https://sellchattranscriptstoai.com/datasets/live-chat-software-data-terms/\" style=\"background:#ffffff\">Live chat software data terms, sellchattranscriptstoai.com</a></figcaption></figure>"
}