The law on a chat transcript

CIPA chat wiretap claims and other US rules on a transcript

Updated

A chat is a written electronic communication, so the wiretap and stored-communications rules reach it as well as the privacy laws.

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Reading a chat in transit

California Penal Code 631 covers anyone who, without the consent of all parties, reads or learns the contents of a communication while it is in transit or being sent.

Source: US rules that sit on a chat transcript

A chat is an electronic communication

Federal law at 18 U.S.C. 2510 defines an electronic communication to include any transfer of writing, and its contents as any information about the substance, purport or meaning of the communication.

Source: US rules that sit on a chat transcript

A provider passing stored chats on

The Stored Communications Act, 18 U.S.C. 2702, bars a provider of an electronic communication service to the public from knowingly divulging stored contents, unless an exception applies such as the lawful consent of the sender or recipient.

Source: US rules that sit on a chat transcript

Children's chats and bots

The COPPA rule asks for verifiable parental consent before personal information from children is collected, used or disclosed, and California's bot statute asks for a clear disclosure that a bot is a bot.

Source: US rules that sit on a chat transcript

Describe the chat archive your business holds

Name the chat tool and the years it covers; we read it against the 19 documents here and reply in writing.

The conversations

Where did the conversations happen?

  • A person reads each chat archive enquiry
  • None of the chat tools on the board hears from us
  • Do not paste transcripts or customer names into the form

Ask what your chat archive could be licensed for

Name the chat tool and the years it covers; we read it against the 19 documents here and reply in writing.

Sources

This site's own datasets, every figure quoted from its source and dated:

No.SourcePublished by
[1]Intercom, Terms and Policiesintercom.com
[2]Intercom, Data Processing Agreementintercom.com
[3]LiveChat, Terms of Uselivechat.com
[4]LiveChat, Privacy Policylivechat.com
[5]Tidio, Terms of Servicetidio.com
[6]Tidio, Privacy Policytidio.com
[7]Olark, Privacy Policyolark.com
[8]Crisp, Terms of Usecrisp.chat
Ask about my chat transcripts